Patient Experience Survey
Introducing the survey
Our first Patient Experience Survey launched in 2017, with the goal of connecting directly with our patients who had appointments with our clinical team members (nurses, psychologists, etc.). Since then, the survey has helped us identify areas of strength and opportunities for improvement.
As a PCN, our goal is to provide the best support possible for doctors in our membership and their patients. This evaluation process is an important part of ensuring our programs and services are meeting the needs of our community.
We received a total of 1,554 responses to the survey in 2025-26.
2025-26 results at a glance
The survey gathered responses from:
Primary Care RN patients
Registered Psychologist patients
Physiotherapy patients
Primary Care Centre patients
Dietitian patients
Senior Services RN patients
Social Worker patients
Senior Assessment Clinic patients
rated their current physical health as good, very good, or excellent
rated their current mental health as good, very good, or excellent
Program highlights
Mental Health Program highlights
Our Mental Health Program includes Registered Psychologists and Social Workers who provide support through psychotherapy appointments, community resource connections, and more.
Responses to the 2025-26 Patient Experience Survey showed:
agreed or strongly agreed that having an evening or weekend appointment with a psychologist or social worker allowed them to access services they otherwise would not be able to.
reported feeling better prepared to deal with daily challenges because of their appointment(s) with a psychologist.
said the social worker they met with connected them to or helped them apply for required services.
Nursing Program highlights
Our Nursing Program includes Primary Care RNs and Senior Services RNs who provide support to help patients manage chronic diseases, navigate life changes, and much more.
Responses to the 2025-26 Patient Experience Survey showed:
said the RN they met with explained things in a way that was easy to understand, involved them in their care decisions, and listened carefully to their needs.
said that they have the skills and knowledge to manage their health after meeting with their Primary Care RN they.
were very satisfied or satisfied with the care they received from their Senior Services Registered Nurse.
rated the care they received in the past six months from their Primary Care RN as excellent or very good.
Dietitian Program highlights
Our Dietitian Program provides one-on-one nutritional counselling to eligible patients referred by family doctors in our membership. Our dietitians offer practical guidance and work with patients to create care plans that support their nutritional health.
Responses to the 2025-26 Patient Experience Survey showed:
rated their care as excellent or very good.
agreed or strongly agreed that they were better prepared to deal with daily challenges.
agreed or strongly agreed that they had the confidence and knowledge to make informed choices about their health.
Physiotherapy Program highlights
Our Physiotherapy Program helps eligible patients access physical rehabilitation. Physiotherapists assess patients’ needs and goals, then work with them to choose a care plan that may include one-on-one appointments, group exercise and education, or an exercise plan for self-management.
Responses to the 2025-26 Patient Experience Survey showed:
rated the overall quality of their care as excellent or very good.
said the care they received was “definitely” helpful.
said they were “definitely” involved in decisions about their care.
Overall findings
We are pleased to see that our programs and services continue to connect our community with the resources and support they need to promote their well-being.
We will continue to listen to our patients’ feedback and experiences to help inform program improvements.