Annual Report 2022-23

From our Leadership

This past year has been one of many new “firsts.”

The first year of our current three-year business plan. The first year we won Canada’s Safest Public Sector/Non-Profit Employer. The first time we expanded access to our Mental Health Program. And many more firsts.

Supporting the doctors in our membership, patients, and our team members remains our first order of business. Throughout the 2022-23 fiscal year, we continued our journey to improve:

Our programs and services for doctors and patients
Our care for patients
How we work as a team

We also built on our collaborative work with other Primary Care Networks (PCNs) in the Calgary area with a focus on the Patient’s Medical Home, supported transitions, specialty integration, mental health, and Indigenous health.

Thank you to everyone who played and continues to play a vital role in primary care and our PCN. Whether a doctor in our membership, a patient in our care, or a staff member, your past and future efforts help advance our mission to build and sustain a community of patient-centred medical homes.

Christopher Cameron
Executive Director, Calgary West Central Primary Care Network

Dr. Rachel Han Savoie
Medical Director, Calgary West Central Primary Care Network

In this report

In every decision we make at the Calgary West Central Primary Care Network (CWC PCN), we ask, “What’s best for doctors and their patients?” Throughout the annual report, we’ll share how we worked together to build on our efforts in years past to serve our community.

You will find our major accomplishments of the 2022-23 fiscal year broken into four priority areas:

Community Services, Transitions & Integration

Member Services & Engagement

Patient's Medical Home

Organizational excellence

Highlights from 2022-23

Improving our Mental Health ProgramOur Mental Health Program continued to provide crucial support in its second year and used feedback from doctors and patients to continuously improve.

Meeting unprecedented demandOur clinic, the Primary Care Centre, received a record number of referrals and still came through for patients.

Engaging with doctors and our employeesFormal and informal consultations with doctors and staff surveys kept us informed and evolving in a positive and progressive way.

Building health system connectionsOur Panel Support Program continued supporting doctors with paneling and connecting their EMRs to the wider health system.

Raising the barCanada’s Safest Employers recognized our PCN as Canada’s Safest Public Sector/Non-Profit Employer for 2022. And we were once again named one of Alberta’s Top Employers.

Growing our community connectionsWe welcomed three new members of the public to our Patient Advisory Council, raised awareness of community resources, and grew our social media following and public e-newsletter audience.

The Calgary West Central Primary Care Network

The CWC PCN is a non-profit organization committed to a healthier future. Doctors who join our network do so with their patients in mind. We develop innovative health programs and services that family physicians can access for their patients, at no cost.

Learn more about us