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From our Executive Director

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Though we could not always be together, 2020-21 proved to us that we are far from alone.

There is no doubt that millions have been affected by the challenges COVID-19 posed. In times like these, the power of community shines through. Over the last year, it has been my great honour and privilege to see employees, physicians, and care centres respond to the pandemic and the challenges brought with it.

Thank you for your endurance, commitment, and patience.

You: the patients who have made sacrifices over the last year, adapting to new, virtual methods of care with aplomb.

You: our physician members who navigated new working environments and increased need tirelessly, selflessly.

You: CWC PCN employees who have done so much to make sure that patient care was minimally disrupted while the world shifted gears.

Thank you for being a part of our community.

In this report

In every decision we make at the CWC PCN, we ask, “What’s best for the patient?” Throughout this report, we’ll share how we tackled this year’s challenges and overcame them so no one was deprived a service as essential as healthcare.

In our inaugural annual report, you will find our major accomplishments of the 2020-21 fiscal year broken into four priority areas:

Patient Medical Home

Community Services, Transitions, and Integration

Member Services and Engagement

Operational excellence

Like most of the world, we have overcome many challenges since the first Albertan tested positive for COVID-19. We’ll talk throughout this report about the ways we adapted to COVID-19 using innovation, collaboration, and hard work to achieve major milestones.

Highlights from 2020-21

We cared for our patients with new safety protocols.In a world where hands-on care was once the norm, we adapted by integrating precautions and processes to maintain the highest quality of care, safety, and security for CWC PCN staff and patients.

We were there when you needed us.Through the pandemic, our Primary Care Centre remained open, and staff assisted patients who had tested positive for COVID-19 but did not have a family doctor, as well as other patients referred from physician members and Rockyview Hospital.

We did our part for the city at large.Working with other PCNs in Calgary and partners, we implemented a coordinated strategy for triaging, following, and attaching patients to their physician or medical home, resulting in nine out of 10 COVID-19 patients being treated by PCN physicians and teams.

We protected member physicians and the public.Knowing the risks facing healthcare professionals, the CWC PCN offered physician members licences to Patient Connect, the PCN’s secure online platform for virtual appointments, at no cost.

We answered the call for mental health services.We increased our ability to support mental health services by introducing Mental Health Assist and by partnering with the Calgary Counselling Centre and Canadian Mental Health Association – Calgary Region.

We looked out for our employees so they could look out for you.We implemented new policies and provided resources such as personal protective equipment and first aid kids to employees, whether they worked out of a clinic or remotely. We also introduced numerous policies as a precaution in light of COVID-19.

We went above (or beyond).Accreditation Canada conducted an onsite survey of the CWC PCN in fall 2020 and officially Accredited the PCN in February 2021. We met or exceeded current healthcare standards.

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